At Shoes Discount Store, we’re committed to making your footwear shopping experience smooth and satisfying. Whether you’re looking for athletic sneakers, comfortable loafers, or sturdy boots, we’ve got you covered with quality products and customer-friendly policies.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods:

  • Standard Shipping: Via DHL or FedEx ($12.95) – Delivery within 10-15 business days after shipment
  • Free Shipping: Via EMS (for orders over $50) – Delivery within 15-25 business days after shipment

Shipping Areas: We ship worldwide, excluding some Asian regions and remote areas. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges

We want you to love your footwear as much as we do! If you’re not completely satisfied, here’s how our return process works:

Eligibility for Returns

  • Items must be returned within 15 days of delivery
  • Products must be unworn, undamaged, and in original packaging with all tags attached

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Slippers and sandals that show signs of wear or have been tried on without protective socks
  • Cleats that have been used on playing surfaces
  • Items marked as “Final Sale” in the product description

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Reason for return
    • Whether you want a refund or exchange
  2. Wait for Approval: We’ll respond within 1 business day with return instructions and an RMA number
  3. Package Your Return: Securely pack items in original packaging with RMA number clearly visible
  4. Ship Your Return: Send to our warehouse at:
    Shoes Discount Store
    3995 Poco Mas Drive
    Dallas, TX 75202
    USA

    We recommend using a trackable shipping method.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product)
  • For exchanges, we cover the cost of shipping the replacement item to you

Refund Processing

  • Refunds are processed within 3-5 business days after we receive and inspect your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow 3-10 additional business days for your bank or credit card company to process the refund

Exchange Processing

  • Replacement items ship within 1-2 business days after we receive your return
  • You’ll receive tracking information via email
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected] with photos of the issue
  2. We’ll arrange free return shipping and expedite your replacement
  3. In some cases, we may issue a refund without requiring return of the item

Sample Return Request Email

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Shoes Discount Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify: wrong size, defective, changed mind, etc.]
Preferred resolution: [Refund or Exchange for (specify size/style if exchanging)]

Please send me the return instructions and RMA number at your earliest convenience.

Thank you,
[Your Full Name]
[Your Contact Information]

Need Help?

Our customer service team is happy to answer any questions about our shipping or returns policies. Contact us at [email protected].

Last Updated: [Insert Date]