At Shoes Discount Store, we want you to be completely satisfied with your purchase of boots, cleats, sneakers, and other footwear. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, undamaged items within 15 days of delivery for a full refund or exchange. All returned items must be in their original packaging with all tags attached.

Note: For hygiene reasons, we cannot accept returns on slippers and sandals that have been worn or tried on without protective socks. These items must be returned in completely unworn condition with original packaging.

How to Initiate a Return or Exchange

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and reason for return.
  2. Wait for approval – We’ll respond within 1 business day with return instructions and an RMA number.
  3. Package your return – Securely pack the items in their original packaging with the RMA number clearly visible.
  4. Ship your return – Send the package to our warehouse at the address provided in your return instructions. We recommend using a trackable shipping method.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
  • For exchanges, we’ll cover the cost of shipping the replacement item to you.

Refund Processing

Once we receive and inspect your return:

  • Refunds will be processed within 3-5 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)

Exchange Processing

For exchanges:

  • We’ll ship your replacement item within 1-2 business days after receiving your return
  • You’ll receive tracking information via email
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email Body:

Dear Shoes Discount Store Customer Service,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify: wrong size, defective, changed mind, etc.]
Preferred resolution: [Refund or Exchange for (specify size/style if exchanging)]

Please send me the return instructions and RMA number at your earliest convenience.

Thank you,
[Your Full Name]
[Your Contact Information]

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected] with photos of the damage/defect
  • We’ll arrange for a free return shipping label and expedite your replacement
  • In some cases, we may issue a refund without requiring return of the item

Non-Returnable Items

The following items cannot be returned unless they arrive defective:

  • Cleats that show signs of wear or have been used on playing surfaces
  • Slippers and sandals without original packaging or with signs of wear
  • Items marked as “Final Sale” in the product description

For any questions about our returns policy, please don’t hesitate to contact our customer service team at [email protected].

Last Updated: [Insert Date]