Welcome to FootwearCheap’s FAQ section! We’re here to provide quick answers to your most common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team.
About Our Store
What kind of products does FootwearCheap offer?
We specialize in affordable, quality footwear for the whole family. Our product range includes:
- Boots (perfect for outdoor adventures)
- Cleats (for sports enthusiasts)
- Loafers & Slip-Ons (comfortable everyday wear)
- Sandals (great for warm weather)
- Slippers (for cozy home comfort)
- Sneakers & Athletic Shoes (from top brands like Nike and Adidas)
Where is FootwearCheap located?
Our headquarters is located at 3995 Poco Mas Drive, Dallas, TX 75202, USA. We ship worldwide (excluding some remote areas in Asia) from this location.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by providing your email address and creating a password. Having an account allows you to track orders, save your shipping information, and view your order history.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Absolutely! We use industry-standard encryption to protect all your payment information. We never store your full credit card details on our servers.
Shipping & Delivery
How long does shipping take?
We offer two shipping options:
- Standard Shipping ($12.95 flat rate): 10-15 business days after dispatch via DHL or FedEx
- Free Economy Shipping: 15-25 business days after dispatch via EMS (for orders over $50)
Do you ship internationally?
Yes! We ship worldwide to most countries, excluding some remote areas in Asia. Our partnerships with leading carriers ensure your shoes arrive in perfect condition no matter where you are.
How can I track my order?
Once your order ships, we’ll send you a tracking number via email. You can use this number to follow your package’s journey with the carrier’s tracking system, which includes detailed updates and customs clearance information for international orders.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of delivery if you’re not completely satisfied with your purchase. Simply contact our customer service team at [email protected] to initiate the return process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received was incorrect or damaged. In those cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.
Product Questions
Do you carry wide or narrow sizes?
Our selection varies by style. Please check the product description for available widths. If you need assistance finding the right fit, our customer service team can help!
Are your shoes true to size?
Most of our shoes run true to size, but we recommend checking the sizing chart for each product as fit can vary between brands and styles. If you’re between sizes, we suggest ordering up.
Do you sell authentic brand-name shoes?
Yes! All our brand-name products (like Nike, Adidas, and KEEN) are 100% authentic. We partner directly with manufacturers and authorized distributors to bring you genuine products at discount prices.
Contact Us
How can I contact customer service?
Our friendly customer service team is happy to help! You can reach us at [email protected]. We typically respond within 24 hours during business days.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9am to 5pm Central Time. Emails received outside these hours will be answered the next business day.
Still have questions? Don’t hesitate to reach out! At FootwearCheap, we’re committed to helping you find the perfect footwear at unbeatable prices with fast, reliable service.